Refund Policy

1. Overview

This Refund Policy ("Policy") governs refunds for subscriptions to Virixy Privacy AI ("Service") provided by Virixy Inc ("Company", "we", "us", or "our"). By subscribing to our Service, you agree to this Refund Policy.

As a digital service provider, we offer subscription-based access to our AI-powered privacy policy analysis tools. This Policy explains our refund procedures and your rights regarding subscription cancellations and refunds.

2. Digital Service Nature

Virixy Privacy AI is a digital, subscription-based service that provides immediate access to AI-powered analysis tools upon subscription. Due to the digital nature of our Service:

• Services are delivered immediately upon subscription activation
• Content and features are accessible instantly
• Usage cannot be "returned" in the traditional sense

However, we are committed to customer satisfaction and will consider refund requests in accordance with this Policy and applicable consumer protection laws.

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our Service within the first 14 days of your initial subscription, you may request a full refund.

Eligibility Requirements:

• Refund request must be made within 14 days of the initial subscription date
• This guarantee applies only to the first subscription payment
• Subsequent renewals are not eligible for the 14-day guarantee

3.2 Technical Issues

If you experience significant technical issues that prevent you from using the Service, and we are unable to resolve them within a reasonable time, you may be eligible for a prorated refund for the affected period.

3.3 Billing Errors

If you are charged incorrectly due to a billing error on our part, we will issue a full refund or credit for the incorrect charge.

3.4 Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• After the 14-day guarantee period has expired (for initial subscriptions)
• For subscription renewals (unless required by law)
• If the Service was used extensively before the refund request
• If the refund request is made due to violation of our Terms of Service
• For free trial periods (no charge, therefore no refund)

4. Cancellation Procedures

4.1 How to Cancel

You may cancel your subscription at any time through one of the following methods:

• Account Settings: Log into your account and cancel through the billing settings
• Email: Send a cancellation request to billing@updates.virixy.com
• Paddle Customer Portal: Access your subscription through Paddle's customer portal

4.2 Cancellation Timing

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to premium features until the period ends
• No further charges will be made after the current period expires
• Your account will automatically convert to a free plan after cancellation

4.3 Immediate Cancellation

If you cancel within the 14-day guarantee period and request an immediate refund, your subscription will be terminated immediately upon refund approval, and access to premium features will cease.

5. Refund Request Procedures

5.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Subscription transaction ID or invoice number
• Reason for the refund request
• Date of subscription

Send your refund request to: billing@updates.virixy.com

5.2 Refund Processing Time

Once we receive and approve your refund request:

• We will process the refund within 5-7 business days
• The refund will be issued to the original payment method
• It may take 5-10 business days for the refund to appear in your account, depending on your financial institution

5.3 Refund Method

Refunds will be processed through Paddle, our payment processor, and credited back to the original payment method used for the subscription. If the original payment method is no longer valid, we will work with you to arrange an alternative refund method.

6. Prorated Refunds

In exceptional circumstances (such as unresolved technical issues or billing errors), we may offer prorated refunds for the unused portion of your subscription period. Prorated refunds are calculated based on:

• The remaining days in your current billing period
• The original subscription price
• Any applicable processing fees (if permitted by law)

Prorated refunds are provided at our discretion and are not guaranteed for standard cancellations.

7. Chargebacks

If you initiate a chargeback through your payment provider instead of contacting us directly, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with your payment provider
• Provide evidence of service delivery and our refund policy

We encourage you to contact us directly at billing@updates.virixy.combefore initiating a chargeback, as we can often resolve issues more quickly and amicably.

8. Subscription Renewals

Subscription renewals are generally non-refundable once the renewal payment has been processed. However:

• You can cancel your subscription at any time to prevent future renewals
• You will retain access until the end of your paid period
• In exceptional circumstances, we may consider refund requests for recent renewals on a case-by-case basis

9. Consumer Rights

This Policy does not affect your statutory rights as a consumer. Depending on your jurisdiction, you may have additional rights under local consumer protection laws, including:

• EU/UK Residents: Right to withdraw from distance contracts within 14 days under Consumer Rights Directive
• Australian Residents: Rights under Australian Consumer Law
• US Residents: State-specific consumer protection laws

If you believe you are entitled to a refund under applicable consumer protection laws, please contact us with details of your claim.

10. Disputes and Appeals

If you are dissatisfied with our refund decision, you may:

• Request a review of the decision by providing additional information
• Contact us at billing@updates.virixy.com to discuss your case
• Seek resolution through your payment provider's dispute process
• Contact your local consumer protection agency if you believe your rights have been violated

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of any material changes via email or through the Service.

Your continued use of the Service after changes to this Policy constitutes acceptance of the updated Policy. However, refund eligibility for existing subscriptions will be determined based on the Policy in effect at the time of your subscription.

12. Contact Information

For refund requests, questions about this Policy, or subscription-related inquiries, please contact us:

13. Acknowledgment

By subscribing to Virixy Privacy AI, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this Policy, please do not subscribe to our Service.